Frequently Asked Questions

Production time for personalized items is typically 2-5 business days depending on the product. This includes engraving, printing, or custom manufacturing. Shipping is additional 2-7 business days depending on your location.

Yes! Many of our products show a live preview as you customize. For items with text engraving, the preview shows your exact text placement and font style.

Please double-check all personalized text before placing your order. We engrave exactly what you submit. If we make an error, we will replace the item free of charge.

Yes, we offer free standard shipping on every order to all 50 United States. No minimum purchase required.

We accept returns within 30 days for unused items in original packaging. Personalized items with custom engraving are non-returnable unless defective.

Our jewelry uses genuine sterling silver and gold-filled materials. Home decor items use solid wood and durable fabrics. Drinkware uses ceramic, stainless steel, and lead-free crystal.

Yes! Contact us at info@jodycustom.com with your custom request and we will let you know what is possible.

Currently we only ship within the United States. We are working on expanding to international shipping in the future.

Clean with a soft cloth, avoid chemicals and moisture, and store in a dry place. Sterling silver items benefit from anti-tarnish storage bags.

Orders can be modified or cancelled within 12 hours of placing them. After that, production begins and changes may not be possible. Contact us immediately at info@jodycustom.com.