Return Policy

Last updated: August 5, 2026

We accept returns within 30 days of delivery. Items must be unused and in original packaging.

Non-Returnable Items

• Personalized items with custom engraving or printing (unless defective)
• Used jewelry or apparel
• Items damaged due to improper care

How to Initiate a Return

• Email info@jodycustom.com with your order number
• We respond within 24-48 hours with instructions
• Ship to: 5805 Clear Creek Dr, Denver, CO 80212

Refund Processing

• Refunds processed within 5-7 business days
• Refunds issued to original payment method
• Shipping charges non-refundable except for defective items

Damaged or Defective Items

Contact us within 7 days with a photo for free replacement or full refund.

Contact Us

Email: info@jodycustom.com | Phone: +1 (970) 697-6220